The Jersey Practice for Hounslow Surgery and Hounslow NHS

2008-05-16T23:52:00.000-07:00

Welcome to the Jersey/St. Bernards Practice. Our aim is to provide the highest quality medical care and a full range of medical services together with special clinics designed to promote optimum healthcare amongst our patients. This site explains how we organise the practice to achieve this goal.

Treat you as an individual with respect at all times, irrespective of your ethnic origins, religious beliefs, personal attributes or the nature of your health problems.

Provide a same day appointment if you need to see the doctor urgently, but the appointment will be with the available doctor at the time and not necessarily at a time of your own choice. We aim to provide enough appointments so that any request to be seen by a doctor will be met in 2 working days.

>> Family planning and contraception services

>> Adult immunisation and Travel Clinic

>> Ante Natal/Post Natal

>> Asthma Checks

>> Child Development and Assessment

>> Diabetic Checks

>> Child immunisation Clinic

>> Health Checks

NHS Direct:

Worrying health problems can crop up at any time. There is a 24 hour NHS help line to give you more information and advice. This is one of the government’s initiatives to help you use the NHS resources appropriately.

The nurse or operator will have details of the services available in your area and other health information. They will advise you what to do, and if they think your problem could be serious, they will connect you to 999.

Patients Rights:

You have the right to confidentiality.

You have the right to information and answers about your health in particular:

Any illness and its treatment
Possible alternative forms of treatment
Possible side effects of treatment
Prevention and avoidance of illness recurring
Any proposed investigations

You have the right to see your medical records, subject to the limitation of the law (Data Protection Act 1990) and you can have access to records written after 1st November 1991.

You have the right to choose whether or not you wish to take part in medical research.

You have the right to express your preference of practitioner. Please request the preferred practitioner when you book your appointment. Unfortunately we cannot guarantee that we can meet your request for the same day.

Complaints – Comments Procedure:

We do our utmost to have a harmonious and efficient surgery, but if you are unhappy with our procedures and you wish to air your grievance, we have a complaints procedure in place.

Please ask reception for a complaints form. Fill this out and return it to reception. Any complaints will be taken seriously and investigated quickly and impartially. The Practice Manager will carry out a thorough investigation and inform the patient of the outcome.

If you are unhappy with the outcome of the investigation, we will ask the senior partner to look into the matter. If at the end, the matter is not resolved to your satisfaction, we will advise you on how to contact the local authority. We also welcome any comments that you wish to make about the provision of services that we offer. If you wish, you may send it to us in writing or phone and ask to speak to the Practice Manager.

To know more about us:

Home

Jersey Practice: Hounslow Surgery & Hounslow NHS

The Jersey Practice for Hounslow Surgery and Hounslow NHS